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frequently asked questions Many customers have questions for us prior to ordering or after receiving their merchandise. We publish our answers to the questions that seem to concern the greatest number of readers in this column. Feel free to look through them before asking your own question. How are your products different from those of better known brands ? Our products are created with the same care and active principles as those found in many very well known brands. Our prices are so much lower because for our products, you don't pay for high expenses related to marketing, our brand name and the likes. And of course, French cosmetics are steeped in a tradition of quality. The best technicians, a great number of them trained in our specialized institutes, are at work in our laboratories. ............................................................................................................................................... Prices also include shipping, which is rather uncommon... For some time now, we have been offering our products throughout the world. So we're naturally quite familiar with shipping matters. We thought it would be simpler to offer a, "post-paid," price so that our customers may immediately see the cost of their purchase, with no hidden extras... Thus, when you indicate the country from which you are placing your order , you also indicate to the computer system the amount paid for shipping your product. Clever, simple, and just for you... ............................................................................................................................................... The BIOKELSIK brand is currently your leading feature. Will this always be the case ? Indeed, Biokelsik is presented as a flagship brand. It is the fruit of many years' work carried out by our product managers. We would like to share with you the qualities that truly make it stand out in its category... Meanwhile, our laboratories do produce other creations, as they have done for a long time, and should continue to do so for some time come. Since we would like to give women the world over the chance to take advantage of our cosmetic products at the price at which we offer them, there is every likelihood that we will have to renew our range in the very near future. That's good news — not only with regards to the development of our site, but also for those of you who may continue ordering our first products while being able to access others. .............................................................................................................................................. You make no commitment regarding the delivery period... Experience has shown that over such a vast market (we deliver in Europe, Asia and in the Americas), it is virtually impossible to guarantee a precise delivery date. Which is why we consider that it is more reasonable to pledge that we will do our very best to fill your order as quickly as possible rather than make promises that we're not sure to be able to keep... We can hardly foresee how long it will take for delivery in certain European countries. If we had warehouses in all countries where we ship our products, it would be quite different. Then again, the prices would be, too... Ultimately, aren't you better off knowing that we do our very best to speed your order along and that you simply have to wait for that special moment when you receive your package (or when your friend calls to thank you for the gift that you've offered her)? .............................................................................................................................................. France, French women, elegance, luxury... don't you find you've gone a bit overboard with all of that ? Naturally, we're proud of our know-how, but we haven't let it go to our head: our only true satisfaction is seeing that our products fully satisfy our customers. Nevertheless, we cannot forget that this very know-how is the result of a long standing tradition that has made staples of luxury, cosmetics and beauty products in France. While there are some distinct market leaders, it is this very tradition that has made them what they are. And lest we forget — the image of French women throughout the world plays an important role. Lovely and feminine, she knows where she's going and seems to always give the impression that she can respond to any challenge, that the sky's the limit... ... and that's the image that we'd like to give to France Beautycare. >> Questions ? |
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